Privacy Policy

How we look after your personal information
This Privacy Policy explains how (First Aid by Katie) collects, uses, and protects your personal information when you use (firstaidbykatie.co.uk) book a first aid course, or contact us. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The data controller is Katherine Finch of First Aid by Katie / contactable viakatie@firstaidbykatie.co.uk

The information we collectWe may collect and process the following information:

  • Your name, email address, phone number, and business or organisation name when you make an enquiry, book a course, or contact us.

  • Information required to deliver training, including participant names, attendance records, certification details, and any access or learning requirements you choose to share.

  • Health information where necessary to provide appropriate support during practical training or to meet accessibility requirements. We only collect this where relevant and with your consent where required.

  • Payment information, processed securely through our payment providers. We do not store your full debit or credit card details.

  • Technical information such as your IP address, browser type, and website usage, collected through cookies and website analytics.

How we use your informationWe use your personal information to:

  • Respond to your enquiries.

  • Process course bookings and payments.

  • Deliver first aid training and issue certificates where applicable.

  • Communicate important information about your course or booking.

  • Meet our legal, regulatory, and accounting obligations.

  • Improve our website and services.

  • Send occasional updates about our courses and services where you have chosen to receive them. You can unsubscribe at any time.

Sensitive informationSome information you provide, such as medical conditions, disabilities, allergies, or accessibility requirements, may be considered "special category" data under UK GDPR.

We only collect this information where it is necessary to support your participation in our training courses or to ensure your safety. We treat this information with additional care and only use it for the purpose for which it was provided.

Legal basis for processingWe process your personal data under the following lawful bases:

  • Contract – to provide the training or services you have booked.

  • Consent – where required, such as for marketing communications or special category data.

  • Legal obligation – to comply with legal, financial, or certification requirements.

  • Legitimate interests – to operate, administer, and improve our business while respecting your rights.

Sharing your informationWe never sell your personal information.
We may share your information with trusted service providers including SKILLBASE UKwho help us operate our business. These providers only process your information on our behalf and are required to keep it secure.We may also disclose information where required by law.

How long we keep your informationWe only keep your personal information for as long as necessary for the purposes described in this policy or to meet legal requirements.
Training records and certification details may be retained for several years where required for verification purposes. Financial records are generally retained for six years in accordance with UK tax legislation.
After the relevant retention period, your information is securely deleted or anonymised.

Your rightsUnder UK data protection law, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your personal information where applicable.

  • Object to or restrict how we process your information.

  • Withdraw consent at any time where processing relies on consent.

To exercise any of these rights, please contact us using the details above.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled improperly.
Website: https://ico.org.uk

CookiesOur website uses cookies to ensure it functions correctly and to help us understand how visitors use the site.
You can manage cookies through your browser settings and through any cookie preferences or banner displayed on our website.

Changes to this policyWe may update this Privacy Policy from time to time. The latest version will always be available on our website.

Last updated: 10 July 2026